Right from the moment I picked up the phone in regards to my furnace not working Jen was on it. Very helpful and informative. Not having heat I knew I had to be able to trust them. I had heat and a brand new furnace installed by the next day and am very happy with the service we got. Shawn and Jeff are very friendly and felt Comfortable about having them in my home. They are a great group of people and you would be happy with their service.